Cancellation Policy
Last Updated: 10 May 2026
This Cancellation Policy outlines the terms and conditions under which orders placed on ECORTA.com may be cancelled. By placing an order through our website, you agree to the terms described below.
Order Cancellation
Customers may request to cancel an order within 12 hours of placing the order, provided that the order has not yet been processed or shipped.
To request a cancellation, customers must contact our support team as soon as possible and include the order details.
Email: info@ecorta.com
Your request should include:
Full name used for the order
Order number
Reason for cancellation (optional)
If the order has not yet entered the fulfillment or shipping process, we will make reasonable efforts to cancel the order.
Orders Already Processed
Once an order has been processed, packed, or shipped, it cannot be cancelled.
In such cases, customers may refer to our Return & Refund Policy after the item has been delivered.
Automatic Order Processing
Orders placed on ECORTA.com may be processed shortly after payment confirmation. Because of this automated fulfillment process, cancellation requests are not guaranteed even if submitted within the cancellation window.
We encourage customers to carefully review their order details before completing their purchase.
Refunds for Cancelled Orders
If an order cancellation request is approved, the payment will be refunded to the original payment method used during checkout.
Refund processing typically takes 5–10 business days, depending on the customer's payment provider or financial institution.
Fraud Prevention and Order Review
ECORTA reserves the right to cancel any order at its sole discretion in cases including but not limited to:
Suspected fraudulent activity
Payment verification issues
Pricing or product listing errors
Product unavailability
If an order is cancelled by ECORTA for any of these reasons, the customer will receive a full refund to the original payment method.
Contact Information
If you have questions about this Cancellation Policy or need assistance with an order, please contact us:
ECORTA Customer Support
Email: info@ecorta.com
ECORTA is a brand operated by FASHION GATE LLC.